Position Overview:

The Boy & The Bear is seeking a strategic and results-driven Coffee Director to lead our comprehensive coffee program.

This pivotal role oversees every phase from green coffee sourcing to retail execution, ensuring adherence to our high standards of quality and performance. The ideal candidate will manage specialized teams, enforce measurable KPIs, and drive sustainability, innovation, and efficiency across all coffee operations.

As the Coffee Director, you will ensure that our coffee remains the core strength of our company.


About You:

A strategic leader skilled in managing multiple teams and accountable for driving measurable performance improvements.

A data-driven decision-maker who balances quality, budget management, and growth objectives, with a clear understanding of sustainability practices.

An effective communicator and brand advocate committed to ensuring our coffee remains the heart and strongest asset of The Boy & The Bear.

Preferred: Bachelor’s degree in business or a related field.


How to Apply:


First, check our minimum qualifications. If you meet the minimum qualifications and are interested in the role.

Apply thru the application form on the bottom of this job description

Application Deadline: This posting will close on March 15, 2025.

Anticipated Start Date: April 7, 2025.

• Key Responsibilities:
• Source and purchase green coffee within an established budget, adhering to defined cost targets and supplier SLAs.
• Negotiate contracts to meet predetermined pricing and quality benchmarks; monitor supplier performance through regular evaluations.
• Roasting & Quality Control:
• Oversee roasting operations with clearly defined sensory and production KPIs, ensuring each batch meets quality and flavor profile standards.
• Lead the roasting team by implementing scheduled performance reviews and corrective measures when standards are not met.
• Coffee Education & Training:
• Develop and implement training programs for staff and baristas, utilizing measurable learning outcomes and regular audits (e.g., quarterly store evaluations) to assess proficiency.
• Ensure all educational content aligns with our brand standards and industry best practices, updating training materials based on customer feedback and secret shopper data.
• Production, Packaging & Shipping:
• Manage production and packaging workflows with specific targets (e.g., a 98% on-time delivery rate); monitor inventory levels to minimize shortages or overstock.
• Coordinate with production staff using established scheduling and efficiency metrics to maintain optimal output.
• E-Commerce & Wholesale:
• Oversee online operations, ensuring the Shopify backend reflects accurate product information and meets target order fulfillment rates.
• Lead the wholesale team in developing external partnerships with industry-recognized brands by setting clear revenue and collaboration metrics.
• b>Merchandising & Product Development:
• Manage retail merchandise inventory using data-driven performance metrics; collaborate on new product initiatives that align with both brand vision and financial targets.
• Regularly analyze product performance to refine offerings, establishing criteria for introducing or discontinuing products.
• General Leadership & Cross-Department Collaboration:
• Provide proactive leadership across all coffee-related departments by setting clear KPIs and performance review periods.
• Stay current with industry trends and sustainability practices by regularly reviewing market reports and aligning our operations with recognized industry benchmarks.
• Who You Are & Necessary Qualifications:
• Minimum of 3 years of experience in green coffee buying within the specialty coffee industry.
• At least 3 years of roasting experience, including hands-on work with roasting machines, quality control, and team management in commercial roasting.
• 3 years of assortment planning experience in the specialty coffee sector.
• 3 years of supervisory experience leading teams of more than three individuals.
• 5 years of combined experience in specialty coffee leadership, green buying, roasting, warehousing, and e-commerce management.
• Current CA driver’s license.
• Current Food Safety Certification.
• An established network within the specialty coffee industry.
• Preferred:
• Bachelor’s degree in business or a related field.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Taking ownership of your position and being the building blocks for the team is what we are looking for in this position. You will work hand in hand with the Store's Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.

- Possesses expertise in dialing in Espresso andPourOver grinders for a flawless extraction

- Able to take on closing shifts and successfully finish the task in a timely manner.

- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.

- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.

- Food Handlers Certification.

Leadership and Team Organization.

- Makes decisions at the store level and notifies Store Manager as well as ownership.

- Attend to our team members' concerns and solve them effectively.

- Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.

- Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.

- Responsible for shift covering when sick days or no show for other team members.

- Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and STRONG WORK ETHICS.
• Detail oriented.
• Problem solver.
• Legacy to our customer experience and product quality is your big priority.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Store Manager as well as ownership.
• Attend to our team members' concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Responsible for shift covering when sick days or no show for other team members.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Ensures every order will be a faster service with a consistent high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customers greet first.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Taking ownership of your position and being the building blocks for the team is what we are looking for in this position. You will work hand in hand with the Store's Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and STRONG WORK ETHICS.
• Detail oriented.
• Problem solver.
• Legacy to our customer experience and product quality is your big priority.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Store Manager as well as ownership.
• Attend to our team members' concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Responsible for shift covering when sick days or no show for other team members.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Ensures every order will be a faster service with a consistent high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customers greet first.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

In the role of Senior Lead, you hold the authority to direct baristas and make decisions in the absence of the Store Leader. Your responsibilities extend to taking initiative in resolving store issues and maintaining a general sense of responsibility for the overall presentation and operation of the shop. It is crucial to proactively advise the Store Leader of any problems that arise, offering solutions and ensuring that baristas are consistently performing their duties in alignment with expectations.

Your expertise in mastering world-class milk texture, latte art, and espresso extraction is impeccable.

• You are passionate and understand world class specialty coffee.
• Impeccable Customer Service & Product Quality Driven
• Proven Leadership Skills are necessary for this position
• Proven Espresso Extraction Knowledge
• Proven Skills on Milk Texture & Latte Art
• 2 years of experience in the Specialty Coffee industry.
• Problem solver.
• Detail oriented.
• You understand that maintaining the legacy of our customer experience and product quality is your top priority.
• Must be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• You must demonstrate strong leadership skills by working well with others, taking initiative, and providing constructive feedback.
• Maintaining a healthy, friendly, and professional work environment is also a top priority for you.

• VISION AND CULTURE: Embody our code of honor and teach it regularly.
• Participate completely within the leadership team, be an active contributor of ideas
• Set the example for our brand and organization in character, knowledge, and stewardship
• Manifest and teach the vision of Excellence to the team.
• Connect with team members personally to create a positive environment.
• PEOPLE DEVELOPMENT: Coach team to maximize each hour for guest experience and brand growth.
• Assist with execution of training for all staff in store.
• Set goals and holds Team accountable for the execution of their role responsibilities.
• SALES AND PROFITABILITY: Lead a highly productive team to be constantly serving guests and maintaining a clean shop.
• Ensuring all systems are in place and being used to serve guests most efficiently.
• Make decisions on productivity.
• Lead team to build and maintain Food Safety and Cleanliness systems and standards for excellence.
• OPERATIONAL EXCELLENCE: Ensure we are delivering excellence on our service expectations and quality
• Equip the team with clear expectations, skills, resources, and consequences for all operating standards.
• Own operational excellence and effectiveness for the entire team.
• Coach the team to prioritize the guest experience.
• Infuse S.O.U.P (sense of urgency and purpose) and hustle across all shifts.
• FOOD SAFETY: Enforce a culture of vigilance and integrity in regards to food safety
• Ensure team is knowledgeable on any visits regarding food safety.

In the role of Senior Lead, you hold the authority to direct baristas and make decisions in the absence of the Store Leader. Your responsibilities extend to taking initiative in resolving store issues and maintaining a general sense of responsibility for the overall presentation and operation of the shop. It is crucial to proactively advise the Store Leader of any problems that arise, offering solutions and ensuring that baristas are consistently performing their duties in alignment with expectations.

Your expertise in mastering world-class milk texture, latte art, and espresso extraction is impeccable.

• You are passionate and understand world class specialty coffee.
• Impeccable Customer Service & Product Quality Driven
• 2 years of experience in the Specialty Coffee industry.
• Proven Leadership Skills are necessary for this position
• Proven Espresso Extraction Knowledge
• Proven Skills on Milk Texture & Latte Art
• Problem solver.
• Detail oriented.
• You understand that maintaining the legacy of our customer experience and product quality is your top priority.
• Must be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• You must demonstrate strong leadership skills by working well with others, taking initiative, and providing constructive feedback.
• Maintaining a healthy, friendly, and professional work environment is also a top priority for you.

• VISION AND CULTURE: Embody our code of honor and teach it regularly.
• Participate completely within the leadership team, be an active contributor of ideas
• Set the example for our brand and organization in character, knowledge, and stewardship
• Manifest and teach the vision of Excellence to the team.
• Connect with team members personally to create a positive environment.
• PEOPLE DEVELOPMENT: Coach team to maximize each hour for guest experience and brand growth.
• Assist with execution of training for all staff in store.
• Set goals and holds Team accountable for the execution of their role responsibilities.
• SALES AND PROFITABILITY: Lead a highly productive team to be constantly serving guests and maintaining a clean shop.
• Ensuring all systems are in place and being used to serve guests most efficiently.
• Make decisions on productivity.
• Lead team to build and maintain Food Safety and Cleanliness systems and standards for excellence.
• OPERATIONAL EXCELLENCE: Ensure we are delivering excellence on our service expectations and quality
• Equip the team with clear expectations, skills, resources, and consequences for all operating standards.
• Own operational excellence and effectiveness for the entire team.
• Coach the team to prioritize the guest experience.
• Infuse S.O.U.P (sense of urgency and purpose) and hustle across all shifts.
• FOOD SAFETY: Enforce a culture of vigilance and integrity in regards to food safety
• Ensure team is knowledgeable on any visits regarding food safety.

As a Store Leader, you will be responsible for overseeing the day-to-day organization of the store, with a keen eye for maintaining high standards of product excellence and presentation.

Leading by example with your highest work ethic will play a vital role in ensuring that our customers have a memorable and enjoyable experience by ensuring the entire team provides top-notch service and upholds our commitment to quality. Your primary focus will be ensuring that our store operates smoothly and efficiently, emphasizing product quality, customer experience, and store ambiance.

NOTE: It is important to note that this position should not be confused with the role of Coffee Director or Scheduling Manager as our Store Leader's focus lies primarily on product quality, maintaining an appealing store presentation, bringing the excitement for world-class coffee to the team and customers, as well as optimizing bar flow.


The Multi-Unit Manager and HR Representative oversee the final decisions on scheduling, hiring, termination, and the employee performance process. The Store leader provides input, coaching and recommendations for goal setting, corrective counsel and staffing needs.

You play a vital role in translating the company mission and values into actionable strategies, receiving guidance from higher management to ensure the success of the store.

Most importantly, you lead and nurture a team of baristas, fostering a collaborative environment that aligns with the mission of providing the best Colombian specialty coffee in an elegant setting. In the role of Store Leader, your primary responsibility is overseeing the quality of customer experience, ordering, inventory management, and overall operations of your designated store.

Working Conditions:

* Close proximity to coworkers and customers.
* Exposure to hot liquid and steam.
* Lifting and carrying food and drink trays.
* Standing for long periods.
* Working with brewing and grinding equipment.

• Food Handler card required.
• You are passionate about world-class specialty coffee.
• Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
• Proven track record in achieving store financial targets and driving sales growth.
• Excellent communication skills with an emphasis on listening and teaching skills.
• Consistently dependable on every shift, demonstrating a strong commitment to work ethic.
• Impeccable proactive Customer Service.
• Over 3 years of experience in the food, beverage and/or coffee industry, with a focus on management and leadership roles.
• Demonstrates the ability to produce high-quality Latte Art & Milk texture in each beverage consistently.
• Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
• Store Presentation + Detail Oriented.
• Strong Initiative & Problem solver
• Flexible schedule and MUST be able to work Saturdays, Sundays, and Holidays.
• Must work well with others with great leadership skills
• Able to take on opening & closing shifts and successfully finish the task on time.
• High school diploma or equivalent; relevant training is a plus.

• STORE APPEARANCE
  
• Ensure all cafe areas are clean and tidy (janitorial duties assigned and completed, including dishwashing, mopping, sanitizing bathrooms, food prep stations, plant care, etc.)
• Keep shelves and fridges fully stock and well presented at all times - Keep products on the shelves aligned and organized by date.
• Manage Raw material such as milk by date in order to avoid/reduce unnecessary waste.
• Place weekly Merchandise inventory order. (to be submitted to the warehouse monday before noon )
• Communicates every unexpected store task, repair, or maintenance to the Scheduling Manager in a timely manner and effectively.
• Maintains optimal store appearance, FOH, and BOH.
• LEADERSHIP
  
• Makes organizational decisions at the store level and notifies the Muli-Unit Manager.
• Implements Barista onboarding and training to develop competency and confidence in team members
• Creates the staffing schedule for submission and approval of the Multi Unit Manager on time and to optimal staffing levels.
• Effectively manages staffing plans and unexpected call-outs.
• Provides ACTIVE COACHING to the team with an eye for continual development and a high level of performance in team members. Addresses poor performance with corrective coaching conversations in a timely manner (“See it, Say it”)
• Identifying unprofessional behaviors and communicating with the HR representative.
• Leads the store with our company’s values and creates the specialty coffee motivation between the team to project the same into our customer’s experience.
• Responsible for shift covering.
• Knowing how to organize your team according to everyone’s strengths for faster service and consistent product quality.
• CUSTOMER EXPERIENCE
  
• The turnaround time of an order is always your main priority.
• Ensures every order will be a faster service and consistently high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customer greets us.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation, making sure the customer is finally satisfied.
• FINATIAL RESULTS
  
• Monitor payroll and expenses to meet the monthly profit and loss targets.
• Recommend and implement operational improvements for improved productivity.
• YOUR RESPONSIBILITIES
  
• Seeks to maximize our customer experience by creating a friendly and professional bond with every customer, as well as ensuring every product delivered has the best possible quality with a fast and efficient turnaround time.
• Raw Material weekly ordering.
• Constant Communication with the Scheduling Manager to maintain the same practices such as training, recipes, procedures, bar flow and overall store care.
• Monitors inventory weekly for maximum sales and sell-through.