As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Everything we do at our coffee roasting company is intentional, our design, craft for customer and warm connections with our customer leads to show the dedication and respect with have for our world class coffees.


Taking ownership of your position and being the building blocks for the team is what we are looking for in this position, the means putting the genuine care for the necessary operational tasks, from coffee quality and presentation standards to keeping our stores up to optimal presentation at all times while connecting with our patrons at a welcoming level.

You will work hand in hand with the Senior Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable warm & coffee focus Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and strong work ethics.
• Detail oriented, everything we do at TB&TB is intentional with details that enhance our customers experience.
• Problem solver.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Senior Lead.
• Attend to our team members concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Everything we do at our coffee roasting company is intentional, our design, craft for customer and warm connections with our customer leads to show the dedication and respect with have for our world class coffees.


Taking ownership of your position and being the building blocks for the team is what we are looking for in this position, the means putting the genuine care for the necessary operational tasks, from coffee quality and presentation standards to keeping our stores up to optimal presentation at all times while connecting with our patrons at a welcoming level.

You will work hand in hand with the Senior Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable warm & coffee focus Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and strong work ethics.
• Detail oriented, everything we do at TB&TB is intentional with details that enhance our customers experience.
• Problem solver.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Senior Lead.
• Attend to our team members concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Everything we do at our coffee roasting company is intentional, our design, craft for customer and warm connections with our customer leads to show the dedication and respect with have for our world class coffees.


Taking ownership of your position and being the building blocks for the team is what we are looking for in this position, the means putting the genuine care for the necessary operational tasks, from coffee quality and presentation standards to keeping our stores up to optimal presentation at all times while connecting with our patrons at a welcoming level.

You will work hand in hand with the Senior Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and STRONG WORK ETHICS.
• Detail oriented.
• Problem solver.
• Legacy to our customer experience and product quality is your big priority.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Store Manager as well as ownership.
• Attend to our team members' concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Responsible for shift covering when sick days or no show for other team members.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Ensures every order will be a faster service with a consistent high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customers greet first.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Everything we do at our coffee roasting company is intentional, our design, craft for customer and warm connections with our customer leads to show the dedication and respect with have for our world class coffees.


Taking ownership of your position and being the building blocks for the team is what we are looking for in this position, the means putting the genuine care for the necessary operational tasks, from coffee quality and presentation standards to keeping our stores up to optimal presentation at all times while connecting with our patrons at a welcoming level.

You will work hand in hand with the Senior Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and STRONG WORK ETHICS.
• Detail oriented.
• Problem solver.
• Legacy to our customer experience and product quality is your big priority.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Store Manager as well as ownership.
• Attend to our team members' concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Responsible for shift covering when sick days or no show for other team members.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Ensures every order will be a faster service with a consistent high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customers greet first.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Everything we do at our coffee roasting company is intentional, our design, craft for customer and warm connections with our customer leads to show the dedication and respect with have for our world class coffees.


Taking ownership of your position and being the building blocks for the team is what we are looking for in this position, the means putting the genuine care for the necessary operational tasks, from coffee quality and presentation standards to keeping our stores up to optimal presentation at all times while connecting with our patrons at a welcoming level.

You will work hand in hand with the Senior Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable warm & coffee focus Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and strong work ethics.
• Detail oriented, everything we do at TB&TB is intentional with details that enhance our customers experience.
• Problem solver.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Senior Lead.
• Attend to our team members concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Taking ownership of your position and being the building blocks for the team is what we are looking for in this position. You will work hand in hand with the Store's Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and STRONG WORK ETHICS.
• Detail oriented.
• Problem solver.
• Legacy to our customer experience and product quality is your big priority.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Store Manager as well as ownership.
• Attend to our team members' concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Responsible for shift covering when sick days or no show for other team members.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Ensures every order will be a faster service with a consistent high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customers greet first.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

The Cafe Manager is the on-site leader responsible for daily operations, sales and team performance at their store. You are the person ensuring the coffee experience consistency, a calm, elegant and friendly environment is created, and financial excellence at your store is always there.

You represent The Boy & The Bear on the floor maintaining exceptional standards of visual presentation (OCV), coffee quality, and warm, coffee-driven customer connection. Every decision and interaction reflects our 3 Pillars of Success.

(OCV) = Overall Cafe Visuals
Customer Connection = Warm, sophisticated and friendly. Everybody must feel welcomed.
Coffee quality & presentation = flawless extraction, milk texture and plating.

Your team is always well-groomed, professionally presented, and motivated by coffee, craft, and customer care. You uphold a professional posture at all times respectful toward staff, customers, and the company. You lead with fairness and neutrality, setting the tone for collaboration, clarity, and respect across your team.

You maintain a positive and professional workplace culture, addressing unproductive behavior and unconstructive conversations promptly and redirecting focus toward teamwork, respect, and coffee excellence. Your demeanor sets the standard for how others communicate and carry themselves on shift.

While this role provides guidance, training, and performance feedback to employees, it does not exercise independent judgment with respect to matters of significance such as hiring, termination, compensation decisions, or final disciplinary action. Authority for such decisions remains with higher-level management.

Ideal Candidate

The ideal candidate is a confident and grounded leader with a deep respect for craft, detail, and hospitality. You thrive in structure and calm, ensuring that every aspect of the café—from coffee quality to team communication—reflects excellence and intentionality.

You understand that true leadership is consistent and rooted in professionalism. You lead by example, balancing high standards with empathy and fairness. You are passionate about coffee, design, and creating meaningful customer experiences that reflect The Boy & The Bear’s values of care and craftsmanship. Your motivation for creating inspiring experiences at your store is the driving force behind every decision you make for your staff, our customers, and our company.

Role Mindset

As the Cafe Manager, you are both a coffee professional and a cultural ambassador of The Boy & The Bear. Your leadership is rooted in the care for our coffees and intentional design. You are coffee-quality driven; every extraction, pour, and gesture reflects respect for the craft and commitment to excellence.

You view design and aesthetics as an expression of care; every setup and movement behind the bar should feel intentional. It's a reflection of the same mindset of caring we are bringing to our coffee and product. You must live and believe this philosophy.

You embody neutrality and fairness, making decisions that balance the well-being of the team, the satisfaction of the customer, and the sustainability of the company.

You lead with consistency and calm, setting a tone of steadiness, professionalism, and respect. You practice ownership and accountability of your store, acting quickly to correct what’s out of place visually, operationally, or culturally. Above all, you are intentional in everything you do—from the placement of a cup to the way you greet a guest. True excellence comes from care in every detail.

• You are passionate about world-class specialty coffee.
• Experience: Minimum 3+ years in specialty coffee, with proven skills in espresso calibration, milk texture, and manual brewing methods (V60, Kalita, French Press, AeroPress.).
• Leadership: Demonstrated ability to lead a team, communicate clearly, and maintain consistency and composure during high-volume service always with the highest degree of professionalism.
• Quality Focus: Proven record of maintaining product standards, cleanliness, and presentation under pressure, achieving strong OCV or visual audit performance. Your coffee extraction and Latte Art skills are consistent and above average.
• Customer Connection: Naturally warm and professional, able to create coffee-driven conversations and deliver calm, refined hospitality.
• Professionalism & Culture Fit: Maintains personal presentation and discretion at all times, promotes teamwork, discourages negativity, and embodies TB&TB’s design-driven, intentional philosophy.
• Strong Initiative & Problem solver
• Store Presentation + Detail Oriented.
• Flexible schedule will full availability work Saturdays, Sundays, and Holidays.
• Must work well with others with great leadership skills
• Able to take on opening & closing shifts and successfully finish the task on time.
• Full availability during weekends and holidays.

• Operational Leadership
  
• You are available and capable of opening and closing the café with precision and accountability. Ensure the store remains open and operational at all scheduled times by effectively managing staffing coverage and operational contingencies.
• Maintain smooth, efficient service flow and full readiness across all stations. During peak rushes, ensure order turnaround times remain within our maximum limit times, always balancing speed with quality and customer experience.
• Execute shift checklists with 100% completion and accuracy.
• Communicate store needs, issues, and feedback to the Area Manager daily.
• Financial Success
  
• As the Cafe Manager you are responsible for the success and excellent financial performance of your stores at least at 95% success rate. Keep track of all set KPIs above for your store on a monthly and quarterly basis, ensuring financial performance and operational discipline remain within the approved budgets and targets. Work in alignment with your Area Manager and uphold accountability for every financial and operational outcome within your location.
• OCV (Overall Café Visuals)
  
• Ensure the café is presented at its best at all times by conducting daily OCV visual checks before and after each shift.
• Maintain 95%+ OCV audit results from Ownership, HR, and Area Manager.
• No recurring cleanliness or OCV presentation issues within a quarter.
• Coffee Quality & Product Presentation
  
• Execute espresso extractions with precision and consistency at all times.
• Maintain amongst your staff flawless milk texture = silky, shiny, and with true micro-foam quality on every drink.
• Perform pour-over extractions with precision and consistency; taste or spot-check extractions regularly to ensure quality.
• Audit beverage and food quality throughout service; stop and correct any product that does not meet TB&TB standards before serving.
• Engage with customers after service to confirm that product quality meets both TB&TB’s and their expectations.
• Ensure all latte art meets company standards; any drink not meeting expectations must be re-made immediately and not served.
• Verify that every drink meets standards for taste, temperature, and presentation (plating) before being served.
• Maintain organized, well-stocked, and visually balanced pastry and retail displays = never piled or cluttered.
• No products, merchandise, or food items should ever be stacked, piled or displayed in a way that compromises presentation.
• Customer Experience & Connection
  
• Lead the bar with warmth, professionalism, and hospitality, fostering genuine connections with customers.
• Resolve guest concerns immediately and communicate key feedback or issues to the Area Manager.
• Uphold a calm, intentional tone that reflects The Boy & The Bear’s refined service culture.
• Create coffee-driven conversations with both staff and customers to enhance engagement and education through:
• Seeks to maximize our customer experience by creating a friendly and professional bond with every customer, as well as ensuring every product delivered has the best possible quality with a fast and efficient turnaround time.
• Resolve guest concerns immediately and communicate key feedback or issues to the Area Manager.
• Team Culture & Leadership
  
• Motivate and guide the team during each shift; lead by example in tone, professionalism, and consistency.
• Listen to team concerns, feedback, and ideas that can enhance the customer experience, staff well-being, and overall operations.
• Ensure all staff maintain excellent personal presentation and grooming, fully aligned with TB&TB’s dress code and professional standards.
• Address performance or behavior concerns early and communicate them promptly to the Area Manager.
• Maintain a supportive, respectful, and compliant work environment where every team member feels valued and aligned with TB&TB’s culture.
• Uphold company values and discourage unproductive behavior or negative communication, consistently redirecting focus toward teamwork, respect, and coffee excellence.
• While this role provides on-shift guidance, coaching, and performance feedback, the Café Manager does not function as management for purposes of tip pooling under California Labor Code §351.
• Team Culture & Leadership
  
• Close proximity to coworkers and customers.
• Exposure to hot liquid and steam.
• Lifting and carrying food and drink trays.
• Standing for long periods of time.
• Working with brewing and grinding equipment.
• Schedule Expectations
  
• Works a minimum of five shifts per week across Monday–Sunday, including weekends, and cycles through all shifts to ensure firsthand understanding of business operations across all hours.
• Available to provide coverage when shifts cannot be filled due to call-outs or unforeseen disruptions.

The Cafe Manager is the on-site leader responsible for daily operations, sales and team performance at their store. You are the person ensuring the coffee experience consistency, a calm, elegant and friendly environment is created, and financial excellence at your store is always there.

You represent The Boy & The Bear on the floor maintaining exceptional standards of visual presentation (OCV), coffee quality, and warm, coffee-driven customer connection. Every decision and interaction reflects our 3 Pillars of Success.

(OCV) = Overall Cafe Visuals
Customer Connection = Warm, sophisticated and friendly. Everybody must feel welcomed.
Coffee quality & presentation = flawless extraction, milk texture and plating.

Your team is always well-groomed, professionally presented, and motivated by coffee, craft, and customer care. You uphold a professional posture at all times respectful toward staff, customers, and the company. You lead with fairness and neutrality, setting the tone for collaboration, clarity, and respect across your team.

You maintain a positive and professional workplace culture, addressing unproductive behavior and unconstructive conversations promptly and redirecting focus toward teamwork, respect, and coffee excellence. Your demeanor sets the standard for how others communicate and carry themselves on shift.

While this role provides guidance, training, and performance feedback to employees, it does not exercise independent judgment with respect to matters of significance such as hiring, termination, compensation decisions, or final disciplinary action. Authority for such decisions remains with higher-level management.

Ideal Candidate

The ideal candidate is a confident and grounded leader with a deep respect for craft, detail, and hospitality. You thrive in structure and calm, ensuring that every aspect of the café—from coffee quality to team communication—reflects excellence and intentionality.

You understand that true leadership is consistent and rooted in professionalism. You lead by example, balancing high standards with empathy and fairness. You are passionate about coffee, design, and creating meaningful customer experiences that reflect The Boy & The Bear’s values of care and craftsmanship. Your motivation for creating inspiring experiences at your store is the driving force behind every decision you make for your staff, our customers, and our company.

Role Mindset

As the Cafe Manager, you are both a coffee professional and a cultural ambassador of The Boy & The Bear. Your leadership is rooted in the care for our coffees and intentional design. You are coffee-quality driven; every extraction, pour, and gesture reflects respect for the craft and commitment to excellence.

You view design and aesthetics as an expression of care; every setup and movement behind the bar should feel intentional. It's a reflection of the same mindset of caring we are bringing to our coffee and product. You must live and believe this philosophy.

You embody neutrality and fairness, making decisions that balance the well-being of the team, the satisfaction of the customer, and the sustainability of the company.

You lead with consistency and calm, setting a tone of steadiness, professionalism, and respect. You practice ownership and accountability of your store, acting quickly to correct what’s out of place visually, operationally, or culturally. Above all, you are intentional in everything you do—from the placement of a cup to the way you greet a guest. True excellence comes from care in every detail.

• You are passionate about world-class specialty coffee.
• Experience: Minimum 3+ years in specialty coffee, with proven skills in espresso calibration, milk texture, and manual brewing methods (V60, Kalita, French Press, AeroPress.).
• Leadership: Demonstrated ability to lead a team, communicate clearly, and maintain consistency and composure during high-volume service always with the highest degree of professionalism.
• Quality Focus: Proven record of maintaining product standards, cleanliness, and presentation under pressure, achieving strong OCV or visual audit performance. Your coffee extraction and Latte Art skills are consistent and above average.
• Customer Connection: Naturally warm and professional, able to create coffee-driven conversations and deliver calm, refined hospitality.
• Professionalism & Culture Fit: Maintains personal presentation and discretion at all times, promotes teamwork, discourages negativity, and embodies TB&TB’s design-driven, intentional philosophy.
• Strong Initiative & Problem solver
• Store Presentation + Detail Oriented.
• Flexible schedule will full availability work Saturdays, Sundays, and Holidays.
• Must work well with others with great leadership skills
• Able to take on opening & closing shifts and successfully finish the task on time.
• Full availability during weekends and holidays.

• Operational Leadership
  
• You are available and capable of opening and closing the café with precision and accountability. Ensure the store remains open and operational at all scheduled times by effectively managing staffing coverage and operational contingencies.
• Maintain smooth, efficient service flow and full readiness across all stations. During peak rushes, ensure order turnaround times remain within our maximum limit times, always balancing speed with quality and customer experience.
• Execute shift checklists with 100% completion and accuracy.
• Communicate store needs, issues, and feedback to the Area Manager daily.
• Financial Success
  
• As the Cafe Manager you are responsible for the success and excellent financial performance of your stores at least at 95% success rate. Keep track of all set KPIs above for your store on a monthly and quarterly basis, ensuring financial performance and operational discipline remain within the approved budgets and targets. Work in alignment with your Area Manager and uphold accountability for every financial and operational outcome within your location.
• OCV (Overall Café Visuals)
  
• Ensure the café is presented at its best at all times by conducting daily OCV visual checks before and after each shift.
• Maintain 95%+ OCV audit results from Ownership, HR, and Area Manager.
• No recurring cleanliness or OCV presentation issues within a quarter.
• Coffee Quality & Product Presentation
  
• Execute espresso extractions with precision and consistency at all times.
• Maintain amongst your staff flawless milk texture = silky, shiny, and with true micro-foam quality on every drink.
• Perform pour-over extractions with precision and consistency; taste or spot-check extractions regularly to ensure quality.
• Audit beverage and food quality throughout service; stop and correct any product that does not meet TB&TB standards before serving.
• Engage with customers after service to confirm that product quality meets both TB&TB’s and their expectations.
• Ensure all latte art meets company standards; any drink not meeting expectations must be re-made immediately and not served.
• Verify that every drink meets standards for taste, temperature, and presentation (plating) before being served.
• Maintain organized, well-stocked, and visually balanced pastry and retail displays = never piled or cluttered.
• No products, merchandise, or food items should ever be stacked, piled or displayed in a way that compromises presentation.
• Customer Experience & Connection
  
• Lead the bar with warmth, professionalism, and hospitality, fostering genuine connections with customers.
• Resolve guest concerns immediately and communicate key feedback or issues to the Area Manager.
• Uphold a calm, intentional tone that reflects The Boy & The Bear’s refined service culture.
• Create coffee-driven conversations with both staff and customers to enhance engagement and education through:
• Seeks to maximize our customer experience by creating a friendly and professional bond with every customer, as well as ensuring every product delivered has the best possible quality with a fast and efficient turnaround time.
• Resolve guest concerns immediately and communicate key feedback or issues to the Area Manager.
• Team Culture & Leadership
  
• Motivate and guide the team during each shift; lead by example in tone, professionalism, and consistency.
• Listen to team concerns, feedback, and ideas that can enhance the customer experience, staff well-being, and overall operations.
• Ensure all staff maintain excellent personal presentation and grooming, fully aligned with TB&TB’s dress code and professional standards.
• Address performance or behavior concerns early and communicate them promptly to the Area Manager.
• Maintain a supportive, respectful, and compliant work environment where every team member feels valued and aligned with TB&TB’s culture.
• Uphold company values and discourage unproductive behavior or negative communication, consistently redirecting focus toward teamwork, respect, and coffee excellence.
• While this role provides on-shift guidance, coaching, and performance feedback, the Café Manager does not function as management for purposes of tip pooling under California Labor Code §351.
• Team Culture & Leadership
  
• Close proximity to coworkers and customers.
• Exposure to hot liquid and steam.
• Lifting and carrying food and drink trays.
• Standing for long periods of time.
• Working with brewing and grinding equipment.
• Schedule Expectations
  
• Works a minimum of five shifts per week across Monday–Sunday, including weekends, and cycles through all shifts to ensure firsthand understanding of business operations across all hours.
• Available to provide coverage when shifts cannot be filled due to call-outs or unforeseen disruptions.