Area Manager

Location: Ranging from 2 to 4 Stores as business grows.
Area Manager North Area = Westchester + Sherman Oaks + Pasadena
Area Manager South Area = Culver City + Redondo Beach + Gardena

Benefits:

Health insurance
1 week paid accrued vacation
Health insurance
Sick PTO
Employee discounts on coffee and merchandise

Top Required Qualifications (Apply ONLY if you meet ALL):

Minimum 3 years in a high-performance leadership role (Store Manager, Café Manager, Multi-Unit Lead, or Interim Retail Manager in specialty coffee).
Experience in fast-paced café environments where quality, aesthetics, and financial results were non-negotiable.

Advanced specialty coffee skills: strong espresso calibration, extraction theory, milk texture mastery, and consistent latte art.

Proven financial success in previous leadership roles: meeting labor targets, managing COGS, improving profit margins, and growing sales.

Demonstrated experience leading, coaching, and developing teams: documented improvements in performance, culture, and retention.

Ability to manage multiple retail units simultaneously (2–4 stores minimum), with strong communication, time-management, and cross-store oversight.

Strong operational discipline: consistently hitting KPIs, maintaining compliant labor practices, running clean and organized stores, and closing performance and cultural gaps with urgency.

High design and visual standards: ability to understand and maintain polished store presentation, merchandise organization, cleanliness, and aesthetic consistency.

Exceptional communication skills: diplomatic, clear, direct, professional, and respectful. Must have experience delivering feedback and having difficult conversations with fairness.

Ability to self-manage with high accountability: reliability, initiative, ownership, and strong follow-through without the need for supervision.

Alignment with TB&TB values and leadership philosophy: intentionality, calm confidence, warmth, excellence in craft, and genuine care for people, product, and design.

Analytical and data-driven decision-making: ability to understand KPIs, POS data, labor reports, and financial performance to forecast and adjust accordingly.

Experience managing store openings or major operational transitions: proven experience training new teams, maintaining launch budgets, controlling labor, and meeting customer expectations during openings.

Ability to maintain a positive and intentional team culture: fostering warmth, professionalism, motivation, and alignment with company decisions.

Professionalism and emotional intelligence: ability to handle confidential matters, resolve interpersonal issues, and represent the brand with maturity and discretion.

About The Role:

The Area Manager oversees and is fully responsible for the financial, cultural, and customer experience success of The Boy & The Bear cafés. Operational excellence, coffee quality, financial performance, team training, and overall culture are your main focus.

This position requires strong leadership, analytical thinking, conservative and creative financial decision-making, and deep alignment with the company’s values:

“Everything we do at TB&TB is intentional and with care for our craft.”

Intentional design and store presentation
Warm customer connections driven by coffee
Uncompromised product quality and presentation

Are the cultural and operational anchor for your stores driving financial discipline, flawless café presentation (OCV), and a professional, motivated team that embodies The Boy & The Bear’s standards of excellence.

Role Mindset:

As a salaried leader, you are an agent and representative of The Boy & The Bear. This position carries higher responsibility and trust — not only for operational results, but for the well-being of the team, the satisfaction of the guest, and the health of the company.

Being salaried means your focus extends beyond shift hours. You think ahead, plan proactively, protect culture, support your teams, and stand behind every decision with ownership.

Fairness, empathy, and consistency are expected in how you communicate, lead, and represent the company both inside and outside your stores.

Ideal Candidate Profile:

Are disciplined, data-driven, and passionate about specialty coffee.
Take pride in details, from the symmetry of a latte to the alignment of a pastry case.
Thrive in leadership roles, balancing control with warmth and empathy.
You are decisive, professional, and deeply aligned with our philosophy of design, excellence, and genuine human connection.
Key Skills

Financial Performance
Have successfully managed store-level financials, consistently meeting KPI targets for labor, COGS, and profitability.
Understands how to use data to make conservative and smart financial decisions that protect quality and presentation.
Have demonstrated the ability to maintain and grow sales while achieving or improving profit margins.

OCV (Overall Café Visuals)
Are detail-oriented, visually driven, and maintain high standards in store presentation.
Your stores consistently deliver strong OCV audit results and uphold TB&TB’s design and cleanliness expectations.
You view aesthetics not as decoration but as a reflection of care, precision, and respect for the craft.

Staff Management & Compliance
Coach your team effectively, provide constructive feedback, and are confident in having difficult conversations to maintain alignment and improve performance.
Have a strong record of hiring, developing, and retaining high-performing team members who embody TB&TB’s values.

Customer Service
You lead by example on the bar and demonstrate hospitality and warmth in every guest interaction.
You can successfully resolve customer concerns while maintaining the integrity and tone of the brand.

Culture & Training
You foster a culture of respect, professionalism, and coffee enthusiasm across your team.
You stand behind HQ and company decisions, communicating them with a positive, factual, and professional approach.
Ensure your team’s motivation and well-being through active listening, coaching, and consistent feedback loops with HQ and the General Manager.
Professionalism, discretion, and respect are visible in every interaction — communication, presentation, and behavior both inside and outside the company.
Act as a brand representative of The Boy & The Bear at all times, leading by example through care, alignment, and intentionality.
You are part of the company’s decision-making and stand behind every decision with professionalism and integrity.

Key Responsibilities

1. Financial Performance
Monitor and control all store costs based on percentage-to-sales metrics.
Ensure bi-weekly payroll scheduling aligns with the labor target of % of sales.
Review timecards, ensure full compliance, and approve payroll within the budget of your stores every payroll cycle.
Manage pastry, milk, and distributor purchases through prior data analysis with established budget limits.
Maintain profitability while achieving year-over-year sales growth and quarterly transaction increase goals.
Analyze and forecast Sales vs. COGS performance from POS reports to stay within all monthly budget percentages and identify early trends affecting profitability.
Ensure each store meets daily sales goals through planning, staff motivation, and on-shift leadership.
In collaboration with the General Manager, maintain a target net profit margin per store.
Practice effective negotiation with vendors for repairs and third-party services to achieve the highest quality at the lowest cost.
Track all KPIs monthly and quarterly, ensuring each location meets performance goals. Hold each Assistant Manager accountable for results and gap closure.
New Café Opening (NCO) Support: Partner closely with the General Manager to stabilize operations, guide training, and manage labor efficiently during opening weeks.
Quarterly Time-Tracking Audit: Conduct a self-initiated weekly time-tracking review during the first week of each quarter to ensure accuracy and consistency.

2. Café Presentation (OCV)
Maintain top-tier store presentation and cleanliness standards.
Ensure pastry cases are clean and aligned, retail shelves organized, and all surfaces free of clutter.
Address non-urgent repairs within 12 days and urgent repairs within 1–2 hours.
Achieve 95%+ on ownership, HQ, and secret-shopper audits.
Maintain an A-grade Health Department rating.
Take full ownership of upkeep: cleaning, maintenance, power washing, plant care, and coordinating repairs. Ensure all R&M needs are handled quickly and cost-effectively.

3. Staff Management & Compliance
Onboard and train new staff according to company culture and standards.
Conduct quarterly performance reviews for Lead Baristas and Baristas based on our 3 pillars of success.
Manage scheduling, meal breaks, and sick time in full compliance with labor laws.
Identify, coach, and document underperformance verbally and in writing.
Forecast hiring needs at least 6 weeks in advance.
Cover shifts or coordinate replacements as needed.

4. Customer Experience
Personally handle customer complaints and provide resolutions within 24 hours.
Lead by example through on-bar audits reinforcing hospitality standards.
Ensure music, ambiance, and service tone reflect TB&TB’s intentional, design-driven experience.
Ensure all required shifts for store operations are covered at all times.
Ensure stores remain open and operational at all times unless legally required to close.

5. Culture & Training
Foster a culture of respect, design awareness, and coffee enthusiasm.
Ensure all team members uphold TB&TB’s values of professionalism and warmth.
Lead monthly coffee trainings and quarterly refreshers.
Maintain strong community relationships through partnerships and initiatives.
Keep communication channels organized and respond within 24 hours.
Maintain a positive and compliant team environment with no unresolved HR issues. Address conflicts early and document appropriately.

Performance Review / KPIs

Financials
You are responsible for 95%+ financial success across all stores under your management.

OCV (Overall Café Visuals)
95%+ ownership and secret-shopper audit results.
A-grade Health Department rating.
Non-urgent repairs completed within established turnaround time.
95%+ quarterly retail shelf organization and presentation.
95%+ pastry case alignment and cleanliness.

Staff Management & Compliance
100% accuracy in timecards and payroll.
100% compliance with all labor laws (breaks, wages, recordkeeping).
100% compliance with city and health department regulations.
Quarterly performance reviews completed for all Senior Leads, Leads, and Baristas.
Complete onboarding of all new hires in Gusto + When I Work.

Customer Service
Customer complaints resolved within 24 hours in writing.
Minimum 14 on-bar hours per week demonstrating service standards.
Consistent warmth, tone, and professionalism across all stores.
Ensure music, lighting, and ambiance reflect The Boy & The Bear experience.

Culture & Training
Monthly coffee training completion across all stores.
Zero unresolved HR or interpersonal conflicts.
Foster respect, professionalism, and intentionality across teams.
Stand behind HQ and company decisions, communicating clearly and positively.
Ensure team motivation, well-being, and alignment across all stores.
Coach staff consistently to uphold brand values.
Listen to team concerns and relay insights to HQ and the GM.
Encourage personal growth, design awareness, and coffee curiosity.
Positive quarterly leadership feedback from Assistant Managers and HR.

Working Conditions
Close proximity to coworkers and customers.
Exposure to hot liquids and steam.
Lifting and carrying trays.
Standing for long periods.
Working with brewing and grinding equipment.

Equal Opportunity Statement
We are an equal-opportunity employer. We celebrate diversity and welcome applicants from all backgrounds, identities, and cultures. What matters most to us are your skills, your integrity, your passion for world-class coffee, and your alignment with the company’s beliefs, vision, and values.

• 1. Experience:
• You have proven progressive leadership experience over at least two years in café or retail operations.
• You have proven capability of overseeing daily operations of 3 or more retail units with reliability, thoughtful communication, data analysis and financial success.
• You have proven to take initiative to identify and close performance or operational gaps, ensuring your stores meets goals and milestones at a steady, effective pace.
• Your approach to leadership reflects readiness, consistency, and alignment with The Boy & The Bear’s vision.
• 2. Operational Performance:
• You’ve consistently met or exceeded key performance indicators (KPIs) and financial goals in your previous roles on your previous leadership roles.
• You have been successful financially with the oversight of labor, pastry, milk, and supply costs while ensuring profitability, operational discipline, and efficiency on your previous leadership roles.
• You approach performance as a continuous improvement process, using data, collaboration, and observation to adjust and refine systems.
• 3. Product Quality Excellence
• Demonstrate mastery of our coffee and product standards, ensuring excellence in espresso calibration, milk texture, brewing methods, and presentation.
• You live and believe in The Boy & The Bear’s coffee philosophy of care for presentation, design and aesthetics as well as the care, respect and enthusiasm for our coffee craft.
• Your espresso and Pour-Over extraction knowledge and skills are well above average.
• Your Milk Texture & Latte Art knowledge and skills are well above average.
• 4. Brand Standards:
• Proven to understand and uphold Operational and Cultural standards in your previous leadership roles.
• Act with urgency when addressing repairs, installations, and maintenance, ensuring that each store represents the brand’s design and quality standards.
• Your consistency and follow-through have been demonstrated through past audits and brand observations.
• 5. Leadership & Communication:
• Proven to lead with clarity, composure, professionalism, and accountability.
• Proven to coach and develop others by providing clear direction, actionable feedback, and consistent follow-up.
• Foster alignment with company systems, KPIs, and culture, maintaining transparent and solution-oriented communication with ownership and leadership peers.
• Culture & Team Development:
• Are able to cultivate a motivated, inclusive, and caring team environment that reflects The Boy & The Bear’s values.
• Have proven experience for being able to actively identify, mentor, and grow talent, while addressing performance or values misalignments promptly and fairly.
• Understand that protecting team culture is as essential to success as achieving operational targets.
• Strategic Thinking & Growth Mindset
• Think beyond daily operations by anticipating challenges, proposing solutions, and contributing to strategic goals.
• You use data, observation, and reflection to inform decision-making and continuous improvement.
• Embody The Boy & The Bear’s philosophy of intentionality, curiosity, and excellence in growth.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Everything we do at our coffee roasting company is intentional, our design, craft for customer and warm connections with our customer leads to show the dedication and respect with have for our world class coffees.


Taking ownership of your position and being the building blocks for the team is what we are looking for in this position, the means putting the genuine care for the necessary operational tasks, from coffee quality and presentation standards to keeping our stores up to optimal presentation at all times while connecting with our patrons at a welcoming level.

You will work hand in hand with the Senior Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable warm & coffee focus Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and strong work ethics.
• Detail oriented, everything we do at TB&TB is intentional with details that enhance our customers experience.
• Problem solver.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Senior Lead.
• Attend to our team members concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Everything we do at our coffee roasting company is intentional, our design, craft for customer and warm connections with our customer leads to show the dedication and respect with have for our world class coffees.


Taking ownership of your position and being the building blocks for the team is what we are looking for in this position, the means putting the genuine care for the necessary operational tasks, from coffee quality and presentation standards to keeping our stores up to optimal presentation at all times while connecting with our patrons at a welcoming level.

You will work hand in hand with the Senior Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable warm & coffee focus Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and strong work ethics.
• Detail oriented, everything we do at TB&TB is intentional with details that enhance our customers experience.
• Problem solver.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Senior Lead.
• Attend to our team members concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Everything we do at our coffee roasting company is intentional, our design, craft for customer and warm connections with our customer leads to show the dedication and respect with have for our world class coffees.


Taking ownership of your position and being the building blocks for the team is what we are looking for in this position, the means putting the genuine care for the necessary operational tasks, from coffee quality and presentation standards to keeping our stores up to optimal presentation at all times while connecting with our patrons at a welcoming level.

You will work hand in hand with the Senior Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and STRONG WORK ETHICS.
• Detail oriented.
• Problem solver.
• Legacy to our customer experience and product quality is your big priority.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Store Manager as well as ownership.
• Attend to our team members' concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Responsible for shift covering when sick days or no show for other team members.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Ensures every order will be a faster service with a consistent high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customers greet first.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Everything we do at our coffee roasting company is intentional, our design, craft for customer and warm connections with our customer leads to show the dedication and respect with have for our world class coffees.


Taking ownership of your position and being the building blocks for the team is what we are looking for in this position, the means putting the genuine care for the necessary operational tasks, from coffee quality and presentation standards to keeping our stores up to optimal presentation at all times while connecting with our patrons at a welcoming level.

You will work hand in hand with the Senior Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and STRONG WORK ETHICS.
• Detail oriented.
• Problem solver.
• Legacy to our customer experience and product quality is your big priority.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Store Manager as well as ownership.
• Attend to our team members' concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Responsible for shift covering when sick days or no show for other team members.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Ensures every order will be a faster service with a consistent high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customers greet first.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Everything we do at our coffee roasting company is intentional, our design, craft for customer and warm connections with our customer leads to show the dedication and respect with have for our world class coffees.


Taking ownership of your position and being the building blocks for the team is what we are looking for in this position, the means putting the genuine care for the necessary operational tasks, from coffee quality and presentation standards to keeping our stores up to optimal presentation at all times while connecting with our patrons at a welcoming level.

You will work hand in hand with the Senior Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable warm & coffee focus Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and strong work ethics.
• Detail oriented, everything we do at TB&TB is intentional with details that enhance our customers experience.
• Problem solver.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Senior Lead.
• Attend to our team members concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Taking ownership of your position and being the building blocks for the team is what we are looking for in this position. You will work hand in hand with the Store's Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and STRONG WORK ETHICS.
• Detail oriented.
• Problem solver.
• Legacy to our customer experience and product quality is your big priority.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Store Manager as well as ownership.
• Attend to our team members' concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Responsible for shift covering when sick days or no show for other team members.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Ensures every order will be a faster service with a consistent high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customers greet first.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

General Manager

Pay: $85,000.00 - $95,000.00 per year + End of the year bonuses Full Time on Site Location: Six (6) stores across Los Angeles, CA. Salary Range: $85,000 - $95,000 annually + End of the year performance bonuses. Reports To: Ownership + CEO

Benefits

3 weeks paid accrued vacation Health insurance Paid sick leave (Sick PTO) Employee discounts on coffee and merchandise End-of-year performance bonuses upon KPI achievement Opportunities for growth within a growing company

About Us

The Boy & The Bear is a specialty coffee roastery and café brand where design, culture, and world-class coffee meet presented with intention, care, and love to our patrons. Born in Los Angeles with Colombian and Nordic roots, our work is guided by precision, honesty, and respect for the product, the spaces we build, and the people we serve.
Operating six (6) cafés across Los Angeles and currently going through the process of expansion to San Diego and South Pasadena late by 2016. We roast and serve high-end, single-origin coffees that celebrate craftsmanship and traceability. Each store is designed with purpose reflecting calm, functionality, and a strong sense of place.
Our focus is not on trends but on building something lasting: an experience defined by quality, restraint, and genuine human connection. We aim to create a community of people who love coffee as much as we do, and who value the same level of intentionality and care that we bring to every cup.

The Role

We are looking for a General Manager/COO who believes in and understands our vision, someone capable of translating The Boy & The Bear’s vision into a well-oiled operation for the daily reality of each café. This means turning intention into flawless systems, design into consistency, and culture into measurable motivation and care.

The ideal candidate is financially literate and disciplined, makes decisions with care and awareness of budgets, margins, and long-term health. They understand what refined hospitality looks like and what details make an experience feel elegant, considered, and effortless. They appreciate design not as decoration, but as a language that reflects the core values that aligns with our staff and customers and ultimately creates that magical connection.

Above all, this person is a strong and grounded leader, who puts professionalism at the forefront of strategic thinking, someone who embodies The Boy & The Bear in every action and word, both inside and outside of work. They understand the balance between the needs of the company, the team, and the customer, finding that point where people thrive, the brand grows, and the business remains profitable and strong.


Core Skills & Competencies

Operational Leadership & Systems Thinking: Ability to design, implement, and oversee systems that translate creative vision into consistent, high-performing daily operations across multiple stores.

Financial Literacy & Strategic Budgeting: Deep understanding of P&L management, budgeting, and ROI analysis capable of balancing profitability with brand experience and team well-being.

Refined Hospitality & Customer Experience Insight: Keen sensitivity to detail, environment, and guest emotion; understands how presentation, behavior, and spatial harmony shape customer connection.

Product Quality Oversight & Sensory Awareness: A refined understanding of coffee and culinary craft honoring every step from farm and origin to the moment the cup is served, where extraction, milk texture, and presentation come together with precision and enthusiasm.

Regulatory & Compliance Mastery: Knowledge of labor law, health codes, food handling, safety protocols, and permitting with the rigor to maintain flawless compliance across all locations.

Cultural Alignment & Vision Translation: Proven ability to fully embrace, live, and believe in the company’s vision with authenticity and conviction. Translates ownership’s philosophy into clear operational strategies, aligning teams, communication, and daily execution under one unified brand culture.

Training, Mentorship & Team Development: Proven skill in building capable, confident teams and leaders through coaching, feedback systems, and structured development programs that strengthen craft and leadership.

Professional Integrity & Ethical Judgment: Maintains composure, neutrality, fairness, and confidentiality. Upholds respectful boundaries and exemplifies professionalism that reflects the company’s integrity.

Design Sensibility & Aesthetic Awareness: Proven ability to see and feel design as both a functional and emotional language. Lives and breathes aesthetics finding meaning in color, shape, and spatial harmony and effectively communicates that sensibility to the team through clear, practical methods.

Ensures every store embodies The Boy & The Bear’s intentional, minimalist, and calm identity. Focus, Presence & Commitment: Demonstrates unwavering dedication to The Boy & The Bear’s operational, cultural, and financial success. Fully present, decisive, and engaged in daily leadership.

COO Performance Framework
Promise of the Position:

Context: Ownership operates at a strategic level, setting the vision and guiding long-term direction.

The Chief Operating Officer is entrusted with full responsibility for translating that vision into daily operational excellence, financial health, and cultural integrity across all cafés and production spaces.

Every decision in this role and company-wide should reflect The Boy & The Bear’s core values and our guiding principle: “To find balance where the company’s goals, our customers’ experience, and our team’s well-being meet and overlaps” That intersection is where the right balance is found while our vision comes to life.

Ideal Candidate

10+ years of leadership experience in specialty hospitality, fine dining, or design-focused retail. Proven ability to manage multi-location operations and financial performance. Skilled in systems building, team development, and operational scaling. Strong design sensibility and understanding of refined customer experiences. Calm under pressure, fair in decision-making, and consistent in execution. Deep respect for coffee, craft, and culture.

The Spirit of the Role

This role requires both vision and structure. It’s about leading through clarity, protecting what makes the brand special, and ensuring that excellence is felt in every detail from the first customer interaction to the last espresso of the day.
We’d love to hear from you if you’re ready to lead with intention, a proactive mind and calm precision.

At The Boy & The Bear, we’re looking for someone who has already proven their ability to grow teams, elevate systems, and protect what makes our brand meaningful. If you understand how to balance financials with structure and the fair needs of our customers, our staff and our brand, we’d love to meet you.

We are an equal-opportunity employer: We celebrate diversity and welcome applicants from all backgrounds, identities, and cultures. What matters most to us are your skills, your integrity, your passion for world class coffee and your alignment with our core values.

• 10+ years of leadership experience in specialty hospitality, fine dining, or design-focused retail.
• Proven ability to manage multi-location (10+) operations and with an excellent financial performance.
• Skilled in systems building, team motivation/development, and operational scaling.
• Strong design sensibility and understanding of refined customer experiences.
• Strong design sensibility and understanding of refined customer experiences.
• Calm under pressure, fair in decision-making, and consistent in execution.
• Extensive knowledge in business compliance
• Deep appreciation for coffee, craft, and culture.

• Operational Excellence: Oversee all cafés to ensure consistency, efficiency, and profitability. Create and refine systems that bring precision and rhythm to daily operations. Monitor performance and implement solutions that sustain long-term growth.
• Financial Leadership: Manage budgets, P&Ls, and cost controls to maintain financial health across all locations. Identify opportunities for efficiency and margin improvement while preserving quality. Negotiate vendor agreements and lead cost management with foresight and structure.
• Brand Integrity & Experience: Safeguard The Boy & The Bear’s aesthetic and cultural standards in every space. Maintain alignment across design, presentation, service, and product quality. Conduct ongoing evaluations to ensure every café embodies our calm, intentional environment.
• Team Leadership & Culture: Lead with empathy and structure, creating accountability while nurturing professional growth.
  Build leaders who uphold standards naturally through discipline and example. Maintain clarity and communication between teams, reinforcing company-wide cohesion.
• Product & Craft: Work closely with the Coffee Director to ensure every product expresses quality and consistency.
  Elevate training standards for extraction, presentation, and service rituals. Integrate product knowledge, sensory awareness, and hospitality as part of team culture.