The Boy & The Bear Coffee Roastery is a specialty coffee company committed to delivering exceptional coffee experiences. We’re looking for a highly experienced Digital Marketing and Email Automation Specialist to join our team and help us grow our e-commerce sales by x 3 our current sales per month within the next 6 months. If you’re results-driven, creative, and adept at maximizing sales through data and marketing tools, we’d love to hear from you.

• 5+ years of proven experience in digital marketing, e-commerce, or email marketing.
• Demonstrated success in achieving measurable sales growth and ROI.
• Advanced proficiency in Shopify, Mailchimp, and analytics tools.
• Expertise in creating and managing Facebook and Instagram ad campaigns.
• Strong design skills with experience in email templates and promotional content.
• Exceptional organizational and time management skills.
• Graphic Design Background is a plus

• 1. Marketing Strategy and Execution:
• Develop and implement a monthly marketing schedule, including:
• Weekly newsletter campaigns.
• Paid ad cycles on Instagram and Facebook.
• Seasonal promotions and new product launches.
• Set measurable goals and achieve X3 our current monthly sales growth within 6 months.
• 2. Email Marketing and Automation:
• Design and automate email campaigns using Shopify and Mailchimp, including:
• Create emails atomization (e.g., “Thank you for your order, Abandon Cart, Flash Discounts, etc”).
• Create Shipping notifications
• Customer follow-ups with personalized promotions and loyalty rewards.
• Create engaging email templates for promotions, newsletters, and product launches.
• Build and maintain an engaged email database through lead generation and segmentation.
• 3. Paid Ads and Campaign Management:
• Plan, launch, and optimize Instagram and Facebook paid ad campaigns to drive traffic and conversions.
• Monitor ad performance and adjust strategies to maximize ROI.
• Knows how to deliver ROI results
• 4. Data Analysis and Sales Optimization:
• Use Shopify analytics and customer behavior data to identify trends and opportunities.
• Leverage insights to create personalized marketing strategies that boost sales.
• Continuously refine campaigns based on data-driven insights to meet revenue goals.
• 5. Design and Content Creation:
• Design visually compelling promotional materials, including newsletters, ads, and promo banners for social media.
• Ensure all marketing content aligns with our brand identity.
• 6. Customer Retention and Engagement:
• Build relationships with regular customers through exclusive promotions and loyalty offers.
• Create strategies to increase repeat purchases and lifetime customer value.
• 7. Team Collaboration and Reporting:
• Collaborate with the team to brainstorm and execute growth strategies.
• Provide regular reports on campaign performance and sales progress.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Taking ownership of your position and being the building blocks for the team is what we are looking for in this position. You will work hand in hand with the Store's Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.

- Possesses expertise in dialing in Espresso andPourOver grinders for a flawless extraction

- Able to take on closing shifts and successfully finish the task in a timely manner.

- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.

- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.

- Food Handlers Certification.

Leadership and Team Organization.

- Makes decisions at the store level and notifies Store Manager as well as ownership.

- Attend to our team members' concerns and solve them effectively.

- Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.

- Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.

- Responsible for shift covering when sick days or no show for other team members.

- Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and STRONG WORK ETHICS.
• Detail oriented.
• Problem solver.
• Legacy to our customer experience and product quality is your big priority.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Store Manager as well as ownership.
• Attend to our team members' concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Responsible for shift covering when sick days or no show for other team members.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Ensures every order will be a faster service with a consistent high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customers greet first.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

As a Lead Barista problem solving and taking leadership is crucial for success at TB&TB. Taking ownership of your position and being the building blocks for the team is what we are looking for in this position. You will work hand in hand with the Store's Leader and be their right hand on the daily operations of your store.

Necessary Qualifications for this Position:

- Demonstrates the ability to consistently produce high-quality Latte Art in each beverage.
- Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction
- Able to take on closing shifts and successfully finish the task in a timely manner.
- Capable of handling closing shifts and completing all tasks efficiently within the allocated time frame.
- Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
- Food Handlers Certification.


The Boy & The Bear - Coffee Roastery is an equal opportunity employer. We interview and hire applicants of all backgrounds, orientations, expressions, and identities, ensuring a diverse and inclusive workplace. Join us in fostering a welcoming environment where everyone's unique contributions support our mission to craft an exceptional coffee experience for our customers.

• You are passionate for world class specialty coffee.
• Impeccable Customer Service.
• 2 years of experience in the Specialty Coffee industry.
• Solid Latte Art Skills.
• Knows how to dial and make the right variable adjustments for a great espresso shot.
• Reliable on every shift and STRONG WORK ETHICS.
• Detail oriented.
• Problem solver.
• Legacy to our customer experience and product quality is your big priority.
• Flexible schedule and MUST be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• Must work well with others and take initiative.
• Keeping a healthy and amicable work environment is also your priority.

• Makes decisions at the store level and notifies Store Manager as well as ownership.
• Attend to our team members' concerns and solve them effectively.
• Identifies unprofessional and or toxic behaviors within your store team and addresses to keep a positive and safe work environment.
• Leads and reinforces our company’s values and specialty coffee culture between our team to project the same into our customer’s experience.
• Responsible for shift covering when sick days or no show for other team members.
• Knows how to organize your team according to everyone’s strengths for a faster service and consistent product quality.
• Ensures all cafe areas are clean and tidy by creating Daily cleaning schedules for the entire store.
• Always keeps shelves and fridges fully stock and clean.
• Keeps products on the shelves aligned and organized by date.
• Manages raw material by date to avoid/reduce unnecessary waste.
• Solves every unforeseen store task in a timely manner and effectively.
• Maintains safety features and optimal store appearance, FOH, and BOH.
• Order’s turnaround time is always your main priority.
• Ensures every order will be a faster service with a consistent high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customers greet first.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation making sure the customer is finally satisfied.

In the role of Senior Lead, you hold the authority to direct baristas and make decisions in the absence of the Store Leader. Your responsibilities extend to taking initiative in resolving store issues and maintaining a general sense of responsibility for the overall presentation and operation of the shop. It is crucial to proactively advise the Store Leader of any problems that arise, offering solutions and ensuring that baristas are consistently performing their duties in alignment with expectations.

Your expertise in mastering world-class milk texture, latte art, and espresso extraction is impeccable.

• You are passionate and understand world class specialty coffee.
• Impeccable Customer Service & Product Quality Driven
• Proven Leadership Skills are necessary for this position
• Proven Espresso Extraction Knowledge
• Proven Skills on Milk Texture & Latte Art
• 2 years of experience in the Specialty Coffee industry.
• Problem solver.
• Detail oriented.
• You understand that maintaining the legacy of our customer experience and product quality is your top priority.
• Must be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• You must demonstrate strong leadership skills by working well with others, taking initiative, and providing constructive feedback.
• Maintaining a healthy, friendly, and professional work environment is also a top priority for you.

• VISION AND CULTURE: Embody our code of honor and teach it regularly.
• Participate completely within the leadership team, be an active contributor of ideas
• Set the example for our brand and organization in character, knowledge, and stewardship
• Manifest and teach the vision of Excellence to the team.
• Connect with team members personally to create a positive environment.
• PEOPLE DEVELOPMENT: Coach team to maximize each hour for guest experience and brand growth.
• Assist with execution of training for all staff in store.
• Set goals and holds Team accountable for the execution of their role responsibilities.
• SALES AND PROFITABILITY: Lead a highly productive team to be constantly serving guests and maintaining a clean shop.
• Ensuring all systems are in place and being used to serve guests most efficiently.
• Make decisions on productivity.
• Lead team to build and maintain Food Safety and Cleanliness systems and standards for excellence.
• OPERATIONAL EXCELLENCE: Ensure we are delivering excellence on our service expectations and quality
• Equip the team with clear expectations, skills, resources, and consequences for all operating standards.
• Own operational excellence and effectiveness for the entire team.
• Coach the team to prioritize the guest experience.
• Infuse S.O.U.P (sense of urgency and purpose) and hustle across all shifts.
• FOOD SAFETY: Enforce a culture of vigilance and integrity in regards to food safety
• Ensure team is knowledgeable on any visits regarding food safety.

In the role of Senior Lead, you hold the authority to direct baristas and make decisions in the absence of the Store Leader. Your responsibilities extend to taking initiative in resolving store issues and maintaining a general sense of responsibility for the overall presentation and operation of the shop. It is crucial to proactively advise the Store Leader of any problems that arise, offering solutions and ensuring that baristas are consistently performing their duties in alignment with expectations.

Your expertise in mastering world-class milk texture, latte art, and espresso extraction is impeccable.

• You are passionate and understand world class specialty coffee.
• Impeccable Customer Service & Product Quality Driven
• 2 years of experience in the Specialty Coffee industry.
• Proven Leadership Skills are necessary for this position
• Proven Espresso Extraction Knowledge
• Proven Skills on Milk Texture & Latte Art
• Problem solver.
• Detail oriented.
• You understand that maintaining the legacy of our customer experience and product quality is your top priority.
• Must be able to work Saturdays, Sundays, and holidays.
• Food Handlers card required.
• You must demonstrate strong leadership skills by working well with others, taking initiative, and providing constructive feedback.
• Maintaining a healthy, friendly, and professional work environment is also a top priority for you.

• VISION AND CULTURE: Embody our code of honor and teach it regularly.
• Participate completely within the leadership team, be an active contributor of ideas
• Set the example for our brand and organization in character, knowledge, and stewardship
• Manifest and teach the vision of Excellence to the team.
• Connect with team members personally to create a positive environment.
• PEOPLE DEVELOPMENT: Coach team to maximize each hour for guest experience and brand growth.
• Assist with execution of training for all staff in store.
• Set goals and holds Team accountable for the execution of their role responsibilities.
• SALES AND PROFITABILITY: Lead a highly productive team to be constantly serving guests and maintaining a clean shop.
• Ensuring all systems are in place and being used to serve guests most efficiently.
• Make decisions on productivity.
• Lead team to build and maintain Food Safety and Cleanliness systems and standards for excellence.
• OPERATIONAL EXCELLENCE: Ensure we are delivering excellence on our service expectations and quality
• Equip the team with clear expectations, skills, resources, and consequences for all operating standards.
• Own operational excellence and effectiveness for the entire team.
• Coach the team to prioritize the guest experience.
• Infuse S.O.U.P (sense of urgency and purpose) and hustle across all shifts.
• FOOD SAFETY: Enforce a culture of vigilance and integrity in regards to food safety
• Ensure team is knowledgeable on any visits regarding food safety.

As a Store Leader, you will be responsible for overseeing the day-to-day organization of the store, with a keen eye for maintaining high standards of product excellence and presentation.

Leading by example with your highest work ethic will play a vital role in ensuring that our customers have a memorable and enjoyable experience by ensuring the entire team provides top-notch service and upholds our commitment to quality. Your primary focus will be ensuring that our store operates smoothly and efficiently, emphasizing product quality, customer experience, and store ambiance.

NOTE: It is important to note that this position should not be confused with the role of Coffee Director or Scheduling Manager as our Store Leader's focus lies primarily on product quality, maintaining an appealing store presentation, bringing the excitement for world-class coffee to the team and customers, as well as optimizing bar flow.


The Multi-Unit Manager and HR Representative oversee the final decisions on scheduling, hiring, termination, and the employee performance process. The Store leader provides input, coaching and recommendations for goal setting, corrective counsel and staffing needs.

You play a vital role in translating the company mission and values into actionable strategies, receiving guidance from higher management to ensure the success of the store.

Most importantly, you lead and nurture a team of baristas, fostering a collaborative environment that aligns with the mission of providing the best Colombian specialty coffee in an elegant setting. In the role of Store Leader, your primary responsibility is overseeing the quality of customer experience, ordering, inventory management, and overall operations of your designated store.

Working Conditions:

* Close proximity to coworkers and customers.
* Exposure to hot liquid and steam.
* Lifting and carrying food and drink trays.
* Standing for long periods.
* Working with brewing and grinding equipment.

• Food Handler card required.
• You are passionate about world-class specialty coffee.
• Proficient in managing the fast-paced dynamics behind the bar, maintaining a clean and organized workflow while ensuring the delivery of quality drinks with quick turnaround times.
• Proven track record in achieving store financial targets and driving sales growth.
• Excellent communication skills with an emphasis on listening and teaching skills.
• Consistently dependable on every shift, demonstrating a strong commitment to work ethic.
• Impeccable proactive Customer Service.
• Over 3 years of experience in the food, beverage and/or coffee industry, with a focus on management and leadership roles.
• Demonstrates the ability to produce high-quality Latte Art & Milk texture in each beverage consistently.
• Possesses expertise in dialing in Espresso and PourOver grinders for a flawless extraction.
• Store Presentation + Detail Oriented.
• Strong Initiative & Problem solver
• Flexible schedule and MUST be able to work Saturdays, Sundays, and Holidays.
• Must work well with others with great leadership skills
• Able to take on opening & closing shifts and successfully finish the task on time.
• High school diploma or equivalent; relevant training is a plus.

• STORE APPEARANCE
  
• Ensure all cafe areas are clean and tidy (janitorial duties assigned and completed, including dishwashing, mopping, sanitizing bathrooms, food prep stations, plant care, etc.)
• Keep shelves and fridges fully stock and well presented at all times - Keep products on the shelves aligned and organized by date.
• Manage Raw material such as milk by date in order to avoid/reduce unnecessary waste.
• Place weekly Merchandise inventory order. (to be submitted to the warehouse monday before noon )
• Communicates every unexpected store task, repair, or maintenance to the Scheduling Manager in a timely manner and effectively.
• Maintains optimal store appearance, FOH, and BOH.
• LEADERSHIP
  
• Makes organizational decisions at the store level and notifies the Muli-Unit Manager.
• Implements Barista onboarding and training to develop competency and confidence in team members
• Creates the staffing schedule for submission and approval of the Multi Unit Manager on time and to optimal staffing levels.
• Effectively manages staffing plans and unexpected call-outs.
• Provides ACTIVE COACHING to the team with an eye for continual development and a high level of performance in team members. Addresses poor performance with corrective coaching conversations in a timely manner (“See it, Say it”)
• Identifying unprofessional behaviors and communicating with the HR representative.
• Leads the store with our company’s values and creates the specialty coffee motivation between the team to project the same into our customer’s experience.
• Responsible for shift covering.
• Knowing how to organize your team according to everyone’s strengths for faster service and consistent product quality.
• CUSTOMER EXPERIENCE
  
• The turnaround time of an order is always your main priority.
• Ensures every order will be a faster service and consistently high product quality.
• Ensures that the barista on the register greets every customer immediately in a friendly manner before the customer greets us.
• Attends to customer’s feedback, complaints and finds ways to resolve any situation, making sure the customer is finally satisfied.
• FINATIAL RESULTS
  
• Monitor payroll and expenses to meet the monthly profit and loss targets.
• Recommend and implement operational improvements for improved productivity.
• YOUR RESPONSIBILITIES
  
• Seeks to maximize our customer experience by creating a friendly and professional bond with every customer, as well as ensuring every product delivered has the best possible quality with a fast and efficient turnaround time.
• Raw Material weekly ordering.
• Constant Communication with the Scheduling Manager to maintain the same practices such as training, recipes, procedures, bar flow and overall store care.
• Monitors inventory weekly for maximum sales and sell-through.