Shipping terms and conditions

SHIPPING OFFER:
Update August 24th 2020
.
We are happy to announce this new offer for all USA Online Store Customers that starting Monday August 24th 2020:
Now you can purchase any desired amount of items from our Online Store with a locked flat rate shipping of $4.99 ANY WHERE IN THE US TERRITORY on a 2-3 day delivery.   (No need to worry about shipping cost increasing accordingly with the amount ordered.)
FREE SHIPPING to all orders above $75 (US Territory & World Wide)
.
Important Note:
* All coffee sales are final (coffee products are not eligible for return or refunds.)
* International orders are not eligible for return or refund.
 
___________________________________________
______
All orders are processed and shipped twice a week: Mondays by 12 noon and Thursdays by 12 noon. All shipped coffees will be roasted one (1) to (3) days before shipping.
.
UPDATE: Now during Health Warning times we are shipping daily. 
.
  
LIST OF COUNTRIES WE SHIP
____
North America
United States, Canada, Mexico.
______
Europe
Albania, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Monaco, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Belarus, Cyprus, Estonia, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Moldova, Republic of, Montenegro, Romania, Ukraine.
______
 Oceania
Indonesia, Philippines, Australia, New Zealand.
___________________________________________
 
SHIPPING FEES & DELIVERY TIMES BASED ON DESTINATION 
All orders Domestic & International will be handled by FEDEX or USPS.
 
US Territory ( Domestic )
* Locked Flat Rate $4.99 UDS on all orders. (No limit on amount of items ordered)
* For all shipments within the US territory = Delivery times is 2 to 3 business days with Fedex and USPS from shipment date. ( not including Saturdays / Sundays / Holidays)
 
Mexico & Canada
* Rate $7.50 USD
* FREE SHIPPING ON ALL ORDER ABOVE $75 USD
* Delivery time of 3 to 5 business days with Fedex Priority from shipment date (not including Saturdays / Sundays / Holidays )
 
Europe & Oceania 
* Rate $11 USD
* FREE SHIPPING ON ALL ORDER ABOVE $75 USD
* Delivery time of 3 to 6 business days with Fedex Priority from shipment date (not including Saturdays / Sundays / Holidays)
 
IMPORTANT NOTICE: Customs policies can vary from country to country and it can generate delays beyond the delivery estimates explained above. Please contact your local customs office for more information. *The international shipping rates mentioned above will cover shipping charges only. It is important for you to know that duties, taxes and carrier fees are not included in your order amount at checkout. The Boy & The Bear – Coffee Roastery cannot be held responsible for any extra fees from third parties. In the case that any extra-fee is charged at or before delivery. These must be paid by the order recipient
.
___________________________________________
 
RETURN POLICY 
______
All items in our store (except for coffee) are eligible to return within ten (10) days from delivered to your door.
______
At The Boy & The Bear – Coffee Roastery we want all customers to be happy and pleased with each of their orders. In the case that for any reason you want to file a return notice for your order that has been already delivered, please follow conditions bellow:
______
* The Boy & The Bear – Coffee Roastery needs to be notified via email from customers within the first ten (10) calendar days from order delivered. orders@theboyandthebear.com
______
Please specify:
(1) order number
(2) Proof of purchase and
(3) Reason for the return.
______
* The returned item(s) must be received by The Boy & The Bear – Coffee Roastery in great conditions and unused within the first ten (10) calendar days after the return label has been issued and sent to the customer.
______
* Once the package has been received by TB&TB, we will notify you via email letting you know we have received your returned items. We will check on the quality and / or condition of the item and will notify you via email with the acceptance of the return.
______
* After return has been accepted, TB&TB will process an immediate refund (full or partial) to your credit card.
______
IMPORTANT NOTE
* All coffee sales are final (coffee products are not eligible for return or refunds.)
* International orders are not eligible for return or refund.
* Ground Coffee Bags: The procedure taken at our roastery before shipping your order, is to carefully open the coffee bag and grind the coffees upon your selection. Please expect your coffee bag to arrive unsealed but safely closed.

___________________________________________
 
EXCHANGES
______
All items are ONLY eligible for an exchange if the item is defective or damaged at the moment of delivery. Please notify our team via email within the first ten (10) days from delivery.
.
* Tee Shirts are eligible for an exchange when you have purchased the wrong size.
.
>
IMPORTANT NOTE:
* Coffee products are not eligible for an exchange.
 
___________________________________________
 
DELAYED, WRONG OR MISSING ORDERS
Please send us an email to orders@theboyandthebear.com including:
  • Order number.
  • Name on the order.
  • The details of your issue.
 
___________________________________________
 
FREQUENTLY ASKED QUESTIONS (FAQ) Page - See More Details Here