Shipping terms and conditions

COVID- 19 SHIPPING UPDATE (March 25th 2020)
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We will be shipping daily. All online orders will be shipping out as normal unless we encounter an obstacle due to the current situation or receive a notification from our carrier and we will notify you via email as soon as possible. Please note that some delivery times may take longer than usual due to increased demand.
In order to help the fight against the propagation of COVID-19 and lowering the risk of contagion of our neighborhoods, The Boy & The Bear wants to promote STAY HOME with the following shipping offer:
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BUY 2 BAGS OF COFFEE AND GET FREE SHIPPING - DOMESTIC (US territory)
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Important Note:
* All coffee sales are final (coffee products are not eligible for return or refunds.)
* International orders are not eligible for return or refund.
 
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All orders are processed and shipped twice a week: Mondays by 12 noon and Thursdays by 12 noon. All shipped coffees will be roasted one (1) to (3) days before shipping.
  
LIST OF COUNTRIES WE SHIP
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North America
United States, Canada, Mexico.
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Europe
Albania, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Monaco, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Belarus, Cyprus, Estonia, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Moldova, Republic of, Montenegro, Romania, Ukraine.
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 Oceania
Indonesia, Philippines, Australia, New Zealand.
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SHIPPING FEES & DELIVERY TIMES BASED ON DESTINATION 
All orders Domestic & International will be handled by FEDEX or USPS.
 
US Territory ( Domestic )
* Flat Rate $4.5 UDS on all orders.
* FREE SHIPPING ON ALL ORDERS ABOVE $50 USD
* For all shipments within the US territory = Delivery times is 2 to 3 business days with Fedex from shipment date. ( not including Saturdays / Sundays / Holidays)
 
Mexico & Canada
* Rate $7.10 USD
* FREE SHIPPING ON ALL ORDER ABOVE $75 USD
* Delivery time of 3 to 5 business days with Fedex Priority from shipment date (not including Saturdays / Sundays / Holidays )
 
Europe & Oceania 
* Rate $11 USD
* FREE SHIPPING ON ALL ORDER ABOVE $75 USD
* Delivery time of 3 to 6 business days with Fedex Priority from shipment date (not including Saturdays / Sundays / Holidays)
 
IMPORTANT NOTICE: Customs policies can vary from country to country and it can generate delays beyond the delivery estimates explained above. Please contact your local customs office for more information. *The international shipping rates mentioned above will cover shipping charges only. It is important for you to know that duties, taxes and carrier fees are not included in your order amount at checkout. The Boy & The Bear – Coffee Roastery cannot be held responsible for any extra fees from third parties. In the case that any extra-fee is charged at or before delivery. These must be paid by the order recipient
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RETURN POLICY 
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All items in our store (except for coffee) are eligible to return within ten (10) days from delivered to your door.
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At The Boy & The Bear – Coffee Roastery we want all customers to be happy and pleased with each of their orders. In the case that for any reason you want to file a return notice for your order that has been already delivered, please follow conditions bellow:
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* The Boy & The Bear – Coffee Roastery needs to be notified via email from customers within the first ten (10) calendar days from order delivered. orders@theboyandthebear.com
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Please specify:
(1) order number
(2) Proof of purchase and
(3) Reason for the return.
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* The returned item(s) must be received by The Boy & The Bear – Coffee Roastery in great conditions and unused within the first ten (10) calendar days after the return label has been issued and sent to the customer.
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* Once the package has been received by TB&TB, we will notify you via email letting you know we have received your returned items. We will check on the quality and / or condition of the item and will notify you via email with the acceptance of the return.
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* After return has been accepted, TB&TB will process an immediate refund (full or partial) to your credit card.
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IMPORTANT NOTE
* All coffee sales are final (coffee products are not eligible for return or refunds.)
* International orders are not eligible for return or refund.
* Ground Coffee Bags: The procedure taken at our roastery before shipping your order, is to carefully open the coffee bag and grind the coffees upon your selection. Please expect your coffee bag to arrive unsealed but safely closed.

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EXCHANGES
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All items are ONLY eligible for an exchange if the item is defective or damaged at the moment of delivery. Please notify our team via email within the first ten (10) days from delivery.
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* Tee Shirts are eligible for an exchange when you have purchased the wrong size.
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IMPORTANT NOTE:
* Coffee products are not eligible for an exchange.
 
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DELAYED, WRONG OR MISSING ORDERS
Please send us an email to orders@theboyandthebear.com including:
  • Order number.
  • Name on the order.
  • The details of your issue.
 
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FREQUENTLY ASKED QUESTIONS (FAQ) Page - See More Details Here